Microsoft CRM, SharePoint, Salesforce.com, and Avaya

What is THE 4 CITY TOUR?

A series of free half-day events featuring seminars and demonstrations on the leading cloud computing technology, including topics such as Social Networking and the Workplace and The Top 5 CRM Challenges. Plus, you won't want to miss:

Ways to use cutting-edge unified communications integrated with social media and other channels.
The industry's ONLY live, side-by-side comparison of Microsoft
Dynamics CRM and Salesforce.com - the two most powerful,
highest-rated, and best-selling CRM tools on the market today.
A world premiere of the soon-to-be-released SharePoint 2010.
How to integrate customer relationship management with voice response to lower costs and improve customer service.
An unveiling of market research on cloud computing and how
it is impacting businesses across the country.

Where can I attend THE 4 CITY TOUR?

What are past attendees saying?

"Last year I attended your event and it knocked my socks off! … most importantly, the sessions were run by
knowledgeable speakers. I look forward to attending future events."
Kelly Nestor, AON

“A large group from our organization with perspectives ranging from IT and finance to sales and the call center attended
Success Accelerators. The event delivered value to all of us. Thank you.”
Dominick DiSalvo, Hearst / CMG

“The Success Accelerators event did a fantastic job of balancing a discussion of strategic business issues with a
technical demonstration. I highly recommend it to individuals in both IT and on the business side.”
Ron Bowker, Morehead Associates

“The side-by-side comparison of Microsoft Dynamics CRM and Salesforce.com helped clarify many features
and was a beneficial aid in our company’s decision making.”
Stacy Nickels, Inspiration Ministries

The Spring 2010 4-City Tour on Facebook

Need Help?

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Do you have questions about this event, or any other events or webinars provided by Success Accelerators? Need help registering? Want to talk to someone about your company's specific needs?

Click here to send an email or call (704) 895-2500.

	C5 Insight helps businesses improve their LUCK Process™. Stop by our booth to learn more about cloud application development, SharePoint, Salesforce.com and Microsoft Dynamics CRM.

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Agenda-event-social-media-unified-communications-avaya-adtran-ad-tran-raleigh-washington-dc

8 a.m. - 8:45 a.m.

Registration, Complimentary Continental Breakfast | Exhibit Hall Open

8:45 a.m.- 9:15 a.m.

Opening Session: Cloud Computing, Unified Communications, and CRM

9:15 a.m.- 10:30 a.m.

Concurrent Session 1:

Voice Response and CRM: How to Integrate CRM and Voice to Lower Costs & Improve Service

This session takes a look at how high performance organizations have blended the capabilities of their customer relationship management (CRM) and voice response systems to deliver a more cost effective and high quality customer experience. A hands-on demonstration using the Ad-Tran system and Microsoft Dynamics CRM will be presented, as well as a discussion of how this can interface with other CRM systems, including Salesforce.com.

Do More with Dynamics CRM: Latest Features and Advanced Customization

Microsoft Dynamics CRM continues to expand with new features, solution accelerators and third party add ons that enable a broad range of customizations. In addition, businesses are developing entire new applications using CRM. From R&D management to recruiting to procurement to event management – this has become known as eXtended Relationship Management. This session will provide a demo-focused overview of the latest available advanced customizations and how businesses are lowering IT costs, speeding application development and creating competitive differentiators using the Dynamics CRM platform. This will include our acclaimed “how you got here” demonstration of how Dynamics CRM was used to manage the Success Accelerators event.

Do More with Salesforce.com: Latest Features and Advanced Customization

Salesforce.com continues to evolve as a CRM and custom application development platform at a dizzying pace - it has established itself as the original standard in cloud computing. This session will explore the latest features, advanced customizations as wellas cloud applications that have been developed with Salesforce.com. Attendees will learn how businesses are leveraging this to improve efficiency, create collaborative relationships and lower costs. Also included is a dive into the new Chatter functionality and how this will change business.

Boost Your Business with SharePoint - and the SharePoint 2010 World Premiere

SharePoint has proven to be a “game changing” technology for organizations around the globe. As a result, it has been the fastest growing product launch in Microsoft history. Attend this session to learn how businesses are leveraging this unique product to accelerate their business – and for an exclusive World Premiere of the soon-to-be-released groundbreaking SharePoint 2010.

10:45 a.m. - 12 p.m.

Concurrent Session 2:

Social Media … Integrated and Accelerated: Harness the Power of the Next Generation Contact Center

This session is designed to help organizations that are struggling with how to leverage social media to connect with customers and other stakeholders. The best practices for social media with other communication channels such as email, web chat and voice communications will be reviewed. Also included will be a demonstration of the “Avaya Connections” application that enables an integration of Facebook with contact center agents.

Salesforce.com and Microsoft Dynamics CRM Side-by-Side Demonstration

C5 Insight will present their high rated side-by-side comparison of Microsoft Dynamics CRM and Salesforce.com. For businesses selecting a CRM solution, this is a rare opportunity to get an objective overview of the two highest rated systems on the market today. The comparison will be made in an open-ended demonstration format. Important similarities, differences and obstacles to CRM project success will also be presented.

Your Business in the Cloud: Combine SharePoint and CRM Accelerate Business

With the current versions of SharePoint and Microsoft Dynamics CRM, Microsoft had laid the foundation for a framework that businesses are using to lower IT costs, accelerate development projects and empower business analysts to automate processes in organizations of all sizes. The next version of these platforms (SharePoint 2010 and Microsoft Dynamics CRM 5.0) promise to take this capability even further. This session will present demonstrations and hands-on case studies of how businesses have used these platforms to accelerate their organizations, lower costs, improve employee/partner/customer collaboration and make the competition irrelevant.

12 p.m. - 12:30 p.m.

Exhibit Hall Open

Enjoy a break and visit with event sponsors while lunch is being setup in the main meeting hall.

12:30 p.m. - 2 p.m.

Luncheon Keynote

The lunch session will be crammed with additional high value content including:
• A presentation of findings of the 2010 Cloud Computing Study – how cloud computing is changing businesses in the US and globally, and how to prepare
• Expert Panel Discussion – speakers and other guests will present a panel discussion on how to integrate the technologies presented during the day, and will take questions from the audience